FAQ

Mamitacrowd maintains a processing time of 2 to 4 days. Our warehouse tries to get the products ready for shipping within this time frame.

Delivery methods in the Netherlands:

If you book your shipment before 3:00 PM today, your package will be picked up the next day. The delivery time to the customer will then be the following. Until what time does the delivery service deliver? During the day, packages are delivered before 6:00 PM. With DHL’s evening delivery, your package will be delivered between 6:00 PM and 9:00 PM. There are also options for delivery on Saturdays, but you will have to pay a surcharge for this. 

Shipping Methods (international):
Insured with Track and Trace | 8- 14 Business Days in transit.
In 97% of cases, you will receive your order within a maximum of 10 working days. Your order is easy to follow with track-and-trace
Delivery:
The moment your package is shipped, you will receive a confirmation. We work together with Post NL, B Post, DHL, EMS, FEDEX, UPS

How do I make an order?
In 3 easy steps:

1.Put an item in your shopping cart and go to order.
2.Check and arrange your order. Remember the address
3.Finish by paying. You can do this with iDEAL, credit card, PAYPAL.
You will receive a confirmation email from us within 1 hour.

You cannot change your placed order anymore. What you can do? Is to return within the return period. You will get your money back after processing your return.

Who we are?

Our golden rule is: ordered before 23:59, delivered the next day, this is the advantage of a 24/7 service.

Mamaitacrowd.com:

1. Delivers from our own warehouse
2. Process your order from A to Z
3. Everything is delivered to you from our own stock
4. Price quality

Our Whats App Customer Service is available during office hours. Outside office hours via: Klantenservice@mamitacrowd.com.

Any problem will always be solved!

Mamitacrowd.com has a very wide assortment, but each item meets a number of conditions:

• The price must be low
• The quality must be good
• A flexible warranty procedure should something go wrong

Our customer service is always there for you:

If you have any questions feel free to ask, we will try to help you the best we can.

Our Whats App Customer Service is available Mon-Sat, between 09-00 and 18:00.

Mamitacrowd.com can be reached via our WhatsApp customer service: +31 6 86416596 and email: klantenservice@mamitacrowd.com

Payment options:

 ·      iDEAL

·      Przelewy24

·      Sofort

·      Giropay

·      EPS

·      Bancontact

 ·      Apple Pay / Google Pay

Payment debited but the order has not been placed? Then we will refund it. How quickly you receive the money depends on the reason and on your payment method.

 iDEAL and our other payment metods (except Credit Cards) or afterwards: within 3 working days

Credit card: the reservation will be cancelled within 1 business day.Technical problems with payment?

Some tips:

 Try at a later time, there may be a temporary glitch at your bank or credit card company. Pay with an alternative payment methodPay with a different browser or devic

For all your business requests, please contact : zakelijk@mamitacrowd.com
All requests will be addressed within 24 hours.

Personal data that we process:

Mamitacrowd.com processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:

– First and last name

– Gender

– Date of birth

– Address data

– Phone number

– E-mail address

Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone:

– Data about your activities on our website

– List of customer contact details via an app

– Internet browser and device type

Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16.  We therefore recommend that parents be involved in the online activities of their children in order to avoid collecting information about children without parental consent.

If you believe that we have collected personal information about a minor without such consent, please contact us at info@mamitacrowd.com and we will remove this information.

For what purpose and on what basis we process personal data mamitacrowd.com processes your personal data for the following purposes:

– Handling your payment

– Sending our newsletter and / or advertising flyer

– Calling or emailing you if necessary to carry out our services

– Inform you about changes in our services and products

– Give you the opportunity to create an account

– To deliver goods and services to you

– Mamitacrowd.com analyze your behavior on the website to improve the website and the range of products and services to match your preferences.

– Mamitacrowd.com also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long we keep personal data Mamitacrowd.com will not keep your personal data longer than is strictly necessary to fulfill the purposes for which your data is collected.

Mamitacrowd.com only provides personal data to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use Mamitacrowd.com uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use.

They ensure that the website works properly and remember, for example your preferences. They also allow us to optimize our website.

You can opt out of cookies by setting your internet browser so that it no longer saves cookies. In addition, you can also delete any information previously stored via your browser settings.

Viewing, adjusting or deleting data You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account.

You also have the right to withdraw your permission for data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us for the personal data that we have about you in a computer file to you or another organization named by you.

Would you like to make use of your right of objection and/or right to data portability or do you have other questions/comments about the data processing, please send a specified request to avg@mamitacrowd.com.

To ensure that the request for inspection is made by you, we ask you to include a copy of your ID with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in black. This is to protect your privacy.

Mamitacrowd.com will respond to your request as quickly as possible, but at least within four weeks.

We would also like to inform you that you have the possibility to file a complaint with the national supervisory authority, The Authority for Personal Data. This can be done through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Mamitacrowd.com takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

If you feel that your information is not properly secured or there are indications of abuse, please contact our customer service via klantenservice@mamitacrowd.com.

Return & Refund Policy:

For a return, please email our customer service department. Our Whats App Customer Service is available Mon-Sat, between 09-00 and18.00. Outside of office hours via:klantenservice@mamitacrowd.com.

A return must meet the following conditions:

• Within 60 days of receiving the product
• Product must be returned in original packaging
• Product must be unused
• Include correct information such as the correct order number
• Product and packaging must be in undamaged condition.

Tip: Keep your shipping receipt * track & trace so we can always find out which shipment it is.

The return is usually processed within 5 working days, we will notify you, and the amount will be paid after processing.